Field service management for service companies
Field service management.Time to break through your limits.
Plan, track and invoice every intervention from one platform.
From the first request to the paid invoice: planning, technicians, stock, customer installations and invoicing finally work together.
Instant access to the public demo · No account needed
- Fully in Dutch, French and English
- Mobile app without an app store
- From request to invoice in one platform
How it works
From request to paid invoice, without double entry
Every request by email, web form or phone follows the same smooth flow. What your technician records on site is instantly ready for the report and the invoice.
Planning & dispatching in real time
Your planning and the field, always in sync
Plan interventions at the office with drag and drop and watch the change appear instantly in your technician's app. Follow live who is on the way, on site or free, assign the right technician, route and time slot, and receive the reports as soon as the work is done.
- Drag-and-drop planning, visible instantly in the app
- Live status: on the way, on site, in progress, completed
- Tasks, routes and reports come together automatically
Operational overview
Every team and every intervention at a glance
The dashboard shows, per technician, today's planning, open and urgent interventions, projects and the completion rate. You know immediately where to step in, without chasing updates.
Smart route planning
Plan and track your technicians, right on the map
See at a glance where everyone is, optimize the visit order and cut the kilometres. Digitalnatie proposes the best route, so your technicians spend less time on the road and more time with the customer.
Today's route
- Office08:00Departure
- Industrial zone North09:00Maintenance
- Customer Peeters11:30Intervention
- Business park South14:00Maintenance
- Office17:00Return
Projects & tasks
Manage projects and send tasks straight to your technicians
Bundle all the work inside one project, split it into clear tasks and follow planning, status, documents, hours and progress in one place. Technicians also receive personal tasks straight in their mobile app, without always needing a full intervention.
- Several tasks under one project
- Personal tasks for every technician
- Statuses such as To do, In progress and Done
- Planning, documents and progress in one place
- Real-time sync with the mobile app
Stock & van stock
Know down to the part what's where
Each warehouse has its stock, each van its own. Digitalnatie tracks every movement (usage, replenishment and return), so your technicians never leave without the right parts and you keep field stock fully under control.
Fleet & equipment
Every vehicle, technician and service linked together
Link each technician to their vehicle, with the stock and equipment it carries. Plan each vehicle's maintenance, keep track of inspections and manage the contract per vehicle, all in one place.
Customers, installations & contracts
The full history of every asset at every customer
From customer to site to asset: Digitalnatie keeps, for every installation, its location, full intervention history, maintenance contract and warranty. Recurring maintenance schedules itself automatically.
- Customer → site → asset, cleanly structured
- Full intervention history per asset
- Maintenance contract and warranty per installation
- Maintenance that schedules itself
From lead to payment
Your commercial and operational flow on one line
Lead, quote, invoice, follow-up, payment, every step hands its data to the next. No double entry, no forgotten invoices, no manual reconciliation.
Mobile app for technicians
Everything your technician needs, on their phone
The app installs straight from the browser, no app store, no hassle. Your technician manages their service orders, starts and finishes work, records used parts, has the customer sign on site and follows their van's stock.
- Service orders
- Start & finish work
- Parts used
- Report & signature
- Tasks
- Messages
- Van stock
- Payment
AI Report Assistant
AI that writes reports, not your decisions
Every service order carries an AI assistant with five concrete actions. Your technician jots down what happened; the assistant turns it into professional work.
- Rewrite reportRaw notes become a short, professional intervention report.
- SummarizeAn internal summary of two or three sentences, for quick follow-up.
- Translate NL / FR / ENThe report beside its translation, for bilingual customers and teams.
- Draft customer emailA proposed, polished email to the customer about the intervention.
- Analyze follow-upIs follow-up needed? The assistant estimates urgency and proposes an action.
Built-in safeguards
- Never sent automaticallyThe assistant never sends anything itself. Every result stays a proposal you edit or discard.
- No invented factsThe assistant adds nothing of its own and only acts on your explicit request.
- Fully traceableEvery AI action is logged and the administrator chooses the AI provider.
For the business owner
Everything in view, without chasing updates
Two dashboards give you the full picture live: how the workday is going and how the business is doing. From revenue and margins to cash flow and open invoices.
- Revenue, gross profit and margin in real time
- EBITDA, EBIT and net profit per period
- Cash-in and cash-out at a glance
- Customer receivables and supplier payables tracked
Pricing
A plan that fits how you work
The right plan depends on your team and your workflow. Tell us how you work and we'll put the right plan together.
Basic
The complete field service platform for your daily operation.
€49
per user / month
Minimum 2 users
- Planning, dispatch & work orders
- Mobile app with offline mode, photos and signatures
- Customers, assets, van stock, quotes & invoicing
Pro
Everything in Basic plus CRM, AI, automation and analytics.
€89
per user / month
Minimum 2 users
- Service CRM & Klantdossier 360°
- AI Report Assistant, Automation Hub & integrations
- Maintenance contracts, route optimisation & Finance Analytics
Enterprise / White-label
Your own environment, your own brand, guided setup.
Custom pricing
Minimum 2 users
- White-label & multiple companies
- Dedicated infrastructure & premium SLA
- Success manager and tailored configuration
Setup, onboarding and configuration depend on the chosen modules, data and integrations.
Frequently asked questions
Questions? Clear answers
Everything you want to know about what Digitalnatie Service Suite does and who it's built for.
What is Digitalnatie Service Suite?
Digitalnatie Service Suite is field service software for service companies: you plan interventions, run your technicians through a mobile app, track customer installations and stock, and turn completed work into reports and invoices, all in one platform.
Which companies is it built for?
For Belgian service, maintenance and installation companies: heating and HVAC, electrical, plumbing, facility and maintenance, repairs and emergency call-outs. In short: any business that manages technicians, planning, stock and invoicing.
Do my technicians need a separate app from the app store?
No. The mobile app installs straight from the phone's browser and opens full screen like a regular app. Your technicians see their interventions, tasks, messages and their van's stock.
What happens when a technician has no network?
The app keeps showing the data that was already loaded, even without a connection, for example in a basement or plant room. As soon as the network returns, the entries synchronize.
Can I track maintenance contracts and customer installations?
Yes. Every asset keeps its serial number, warranty and full service history. Maintenance contracts automatically generate recurring interventions (monthly, quarterly or yearly) straight into the planning.
How does invoicing work?
Completed interventions, logged hours and used parts are ready to invoice. You check, confirm and send, without retyping anything. Quotes, purchasing and payment follow-up live in the platform too.
Can workflows be customized and integrated?
Yes. Digitalnatie tunes the workflows to the way you work and builds integrations with the tools you already use. Training and guidance are part of the start-up.
Ready to modernize your service operation?
Book a demo and see how Digitalnatie Service Suite brings planning, field work and invoicing together in one platform.
Contact
Schedule an online meeting with an expert
Discuss your operation, team size and service process. We'll show which setup fits your business best.