QR ASSET REPORTS
Turn every machine into a direct service point
Let customers and staff report a problem straight from the machine. The right asset, location, photo and description are recorded centrally, so your team can respond faster.
- No account needed to report a problem
- Automatically linked to the right asset and location
- Photo, priority and description in one report
- As a rule, an intervention on the installation straight away
CENTRAL ASSET FILE
Everything about each device in one place
See the current status, maintenance history, warranty, documents and photos of every installation without searching across different systems.
- Complete overview per installation or component
- Next maintenance date visible at a glance
- Warranty details and technical photos kept together
- Manuals and certificates, visible to the customer if you choose
COMPLETE MAINTENANCE HISTORY
Every intervention stays linked to the machine
Follow each installation's interventions, failures, downtime and maintenance history, each in its own tab of the asset file.
- Spot recurring failures sooner
- Downtime and recovery with cause and resolution
- Photos, notes and parts per intervention
- Better preparation before the next visit
ASSET INTELLIGENCE
From site structure to health score
Structure your installations from site down to component and follow technical health through failures, downtime, maintenance costs and overdue maintenance.
- Site → production line → machine → subassembly → component
- Health score per asset
- Insight into failures, downtime and maintenance costs
- Identify and prioritise critical assets sooner
Asset intelligence: from a sticker on the unit to its full service history
A QR code on a piece of equipment solves a small but expensive problem: knowing on site exactly which unit you are standing in front of and what has happened to it. Without that, every job starts with a call to the office, or with a guess.
What happens when the technician scans
Every installation can be given its own QR code, printed as a label for the unit. When the technician scans that code in their app, the installation's file opens: product, location, warranty, next maintenance, any downtime and their own previous interventions on it. They can only open installations they have, or had, an intervention on.
From that file they report a failure or the return to service, or leave a note for the office; those actions are kept offline too. In the intervention they link the installation they worked on, so the finding is not filed against the wrong unit. The complete file — maintenance history, failures, documents — sits with the office.
An installed base you can actually manage
Once units are known individually, the base becomes steerable. You can see which equipment fails most often and repeatedly, which is overdue for maintenance, and which has the lowest health score. That score predicts nothing: it summarises what has been recorded.
That is the difference between firefighting and having a replacement conversation with the customer, backed by the history of their own unit rather than an impression.
Useful to whoever operates the equipment too
The code does not have to be for your own people only. Anyone who spots a problem on site can scan it without an account to raise a report already attached to the right unit — not "the boiler on the second floor sounds odd", but the exact piece of equipment, whose history your office knows. The person reporting sees nothing of the customer's file.
Where this weighs most
- Refrigeration, where units stay in place for years and are spread across a site
- HVAC and heating, with many similar units at the same address
- Facility providers maintaining third-party buildings
- Work subject to statutory inspection, where certificates and reports must stay retrievable with the unit
Frequently asked questions about equipment QR codes
What exactly does scanning the QR code open?
It depends on who scans. A customer or operator gets, without logging in, a simple page with the installation's name, reference and location, and a short form to report a problem; the page shows nothing more. A technician opens the installation's file in their app: product, location, warranty, next maintenance and their own previous interventions on it, provided they have, or had, an intervention on that unit.
Does the technician need a separate app to scan?
No. Scanning sits inside the same mobile app that already holds their day plan and work orders, so they do not switch tools mid-job.
Can the customer report a fault through the code?
Yes. A scan on site can raise a report already attached to the right unit, so your dispatch does not have to work out which installation is meant.
What if a label gets damaged?
Reprint the label from the asset file. Issuing a new QR code invalidates every old label for that unit; the unit itself stays, with its full history.
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