Mobile app
The office and the field,in the same app.
Your technicians work from today's planning, not from yesterday's printout.
Every intervention, task, photo, signature and used part is captured on the phone and lands in the office straight away. No paper work orders, no calls to ask how far along the job is, and nothing left to retype in the evening.
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Mobile app
Everything your technician needs, in one mobile app
From interventions and tasks to communication and van stock: give technicians one clear working environment in the field. They move faster, make fewer mistakes and have every detail to hand.
Interventions
Day planning
The day starts with one clear overview
When the app opens, your technician sees what is waiting: how many interventions, which are done, what follows and how many hours are planned. The schedule comes straight from the office, so a change no longer needs a phone call.
- Today's interventions with time, customer and location
- Counter for completed, ongoing and overdue jobs
- What is coming tomorrow, in the same screen
- Changes from the office arrive immediately
Intervention details
Everything about the job, before ringing the bell
Every service order opens with the customer, the site, the address, the work type, the priority and the full description. From there your technician starts the work, pauses, calls the customer or opens the route, without leaving the app.
- Customer, site, address and appointment time in one screen
- Work description and priority of the job
- Open the route or call the customer in one tap
- Start, pause or finish the work with time tracking
Photos, notes & signature
Complete proof of the intervention, straight from site
The technician adds photos of the installation, notes the work carried out and has the customer sign on screen. All of it is attached automatically to the right service order and to the customer's file.
- Photos before and after the intervention
- Notes on findings and work carried out
- Digital signature on the right work order
- A complete file for follow-up, warranty and invoicing
Tasks and messages
Short lines between office and field
Next to interventions, your technician also picks up tasks: a check, an inspection, the maintenance of their vehicle. And when something needs sorting out, it happens in the app rather than in a private chat group.
- Tasks with priority, vehicle and status
- Start and finish in the same place
- Messages between office and technician per file
- Everything stays with the company, not on a private device
Van stock
What is in the van, always counted
Every technician sees the stock of their own vehicle, with minimum levels per part. Whatever they use during an intervention comes off that stock and lands on the work order, so it gets invoiced too.
- Stock per vehicle, with a minimum level
- A warning on parts that are running out
- Register used parts during the intervention
- Consumption flows into the work order and invoicing
QR asset scanning
Scan the asset and know its history
Every installation carries a QR code. One scan opens its record: type, serial number, location, status, warranty and what happened there before. From there your technician creates an intervention or reports a problem.
- Asset record after a single scan, with no searching
- Serial number, location, status and warranty
- The full maintenance history of the installation
- New intervention or report straight from the record
Closing and reporting
From a finished intervention to an invoice
The technician closes with the hours worked, the parts used, the photos and the signature. That report goes to the office and is ready to invoice, without anyone retyping a thing.
- Hours and parts taken from the intervention itself
- Report sent at the moment of closing
- The office sees the status change live
- Ready for invoicing with no double entry
Bring your service operations together in one system
Discover how Service Suite fits your team, workflow and growth plans.