Planning & service orders
Plan every intervention,follow every technician.
Digitalnatie brings requests, planning, the working day and work orders together in one system. Your office keeps the overview, your technicians know exactly what is waiting, and your invoicing follows automatically.
Public demo · No account needed
From request to invoice
From customer request to invoice in one workflow
Planning, technicians, work orders and invoicing stay connected in one process. Your team works faster, with fewer mistakes and no double administration.
- 01
Capture the request centrally
New requests are entered quickly and consistently in one central overview.
- 02
Prepare the service order
Link the customer, site, installation, priority and work description to the job.
- 03
Assign the right technician
Allocate the job based on availability, skills, region and vehicle.
- 04
Align planning and route
Plan time, duration and visit order, and adjust the day's schedule in a few moves.
- 05
Follow execution live
Track departure, arrival, progress and changes straight from the office.
- 06
Close work order and invoice
Process hours, parts, photos and the signature, then send it all into invoicing.
Service order overview
Every intervention in one central work overview
Manage new, scheduled and ongoing service orders from a single overview. Filter quickly by customer, status, priority or technician, and create a new job in a few clicks.
- Constant view of open, scheduled and ongoing jobs
- Fast filtering by customer, status, technician and period
- Create service orders straight from the overview
- Less searching, more control in the office
Planning & map
Plan smarter with the map, the day and route insight
Combine planning and map in one screen. See where interventions take place, direct technicians more efficiently and optimise the visit order for a smoother working day.
- Map view of every scheduled intervention
- Faster dispatching by region and availability
- Better route order with less time lost
- More clarity for planners and dispatchers
Mobile app
Give technicians everything they need in the field
Let technicians receive jobs, update statuses, log hours, add photos and have work orders signed, straight from their smartphone.
- A clear day schedule on mobile
- Status updates straight from site
- Photos, work order and signature in one flow
- Less paperwork, faster closure
Bring your service operations together in one system
Discover how Service Suite fits your team, workflow and growth plans.